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Returns & Refunds Policy
Overview
Refunds are only available in the following cases:
• The event has been cancelled.
• The event has been rescheduled.
• As required by Australian Consumer Law. (ACL)
Refunds will not be granted for:
• Incorrect purchases or change of mind.
• Change in your personal circumstances preventing you from attending the event.
Refunds and Australian Consumer Law
Under Australian Consumer Law, you are entitled to a refund if:
• The service provided is not delivered as promised, such as a cancelled or significantly rescheduled event.
• The service is not of acceptable quality or fit for purpose, such as the event not being conducted as advertised.
• There is a major problem with the service provided, such as the event not going ahead as planned under our control.
If your situation falls under ACL protections, you are entitled to a refund of the ticket's face value (excluding non-refundable booking fees).
Haven't Received Your Tickets?
If you haven't received your tickets:
• Contact us at [email protected], and we will resend them to you.
• If the tickets cannot be resent, we can always verify your booking at the event. Bring a valid photo ID matching the name used for your booking, and we will assist you at the door.
Booking Fees
Please note that booking fees are non-refundable. This is due to the costs we incur, such as payment processing fees, which are not refunded to us.
Late or Missing Refunds
If you haven't received your refund:
• Recheck your bank account.
• Contact your credit card company; refunds may take time to post.
• Contact your bank, as processing delays are common.
If you've followed these steps and still haven't received your refund, contact us at [email protected].
Liability for Other Losses
1.
Travel, accommodation, and other arrangements made by you are at your own risk. Neither [blank] nor event partners will cover wasted or unrecoverable costs resulting from event cancellations, rescheduling, or changes.
2.
[blank] and event partners are not responsible for loss of enjoyment due to cancellations, rescheduling, or alterations.
3.
Refunds will not be issued if admission is refused or revoked due to a breach of venue or event terms and conditions.
4.
[blank] and event partners are not responsible for personal property taken into the event.
Need Help?
For questions related to refunds or tickets, contact us at [email protected].
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